today's bitching topic is the NUS LT26 computer center IBM techie. i regret finishing the survey about service so early. this encounter has got to be one of the worse service experiences of all in NUS.
background. my computer did something funny last wednesday and all of a sudden, it switched from Intel PRO/Set Wireless to windows wireless for no reason at all. and when i check the intel program, it says that "No supported wireless adapters available in the system". Fn+F5 doesn't display wireless radio either. and to top that, it takes 5 minutes from the log-on page to the desktop. i timed it multiple times. so, officially panicking. this is my darling laptop we're talking about.
so, yesterday, i decided finally, to take it to the computer center. long story about that. met dhui for lunch. we went to YIH for sushi. (and there's a computer center there also.) anyway, after sushi, i was supposed to meet su hui to go to fix my computer, but that wasn't for another hour. so, me and dhui went to the sc fac for softshell crab. wasn't bad. not used to it though. then, went back to YIH and hung around the student lounge. later, met su hui and went to the YIH comp center. very unceremoniously we were told that IBM is no longer serviced there. have to go to LT26 comp center. what da hell. we just came back from the sc fac lor. so anyway, i decided that it can wait till the next day, cos i don't want to travel all the way back to the sc fac.
so, today. after EL lecture, went to LT26 comp center with joseph. firstly, the place is so small. and there were 2 people sitting visibly at the counter. i went up to the counter. don't know who to talk to. none of them made a move to ask me anything. for all i know, i might be talking to any student who just wandered into the store. so, i talked to them both. tell them, i think there's something wrong with my IBM...the minute i said IBM, they yelled "IBM!!" to another guy at the back. ok, fine. the IBM tech came out. so i tried to explain to him what's wrong. he gave me this attitude...like he's not interested in what's wrong. his attitude was like, it's working, you've got wireless access, can access the internet, so what's the problem?!
ok, maybe i'm not gifted in the skill of explaining myself well. but his ENTIRE attitude was that if it's working, there's no problem. and my problem is, yes, it's working, but it's not working the way it used to (presumably the way it should be). so, anyway, after i told him that the computer used to be able to use the Intel wireless and it has NEVER used windows wireless before this, he took a slip of paper, and wrote down a number and told me, call IBM hotline. what the fucking hell??!!!!?!?!?!! there's a fucking reason why there is a computer center at NUS in the first place. if i wanted to call IBM directly, you think i'd go out of my way to bring the whole laptop all over the school?! what's the school computer center for anyway?!!!
and then! he says, for the slow log-on, there's nothing we can do about it except to reformat the computer. i think he's missing the point. the point is that, all this was a sudden, literally overnight change. not even overnight change lah. it all occurred within less than an hour's time period. obviously something's wrong right? and his entire attitude was like i'm a stupid paranoid idiot who knows nothing about computers. do you know how annoying that is?!???!?!!!
at the very least, explain to me why the computer suddenly decided to change all its settings. to me, it's pretty obvious that something's wrong. computers don't suddenly change settings for no reason. maybe i did something to it, maybe something happened to its insides. and it's obvious that i think it's obvious. the stupid guy didn't even bother. he was obviously not interested in serving me. and so obviously not interested in my problem. so why da hell is he working there in the first place?! frustrate people only.
anyway, i'm gonna call IBM probably tomorrow, or saturday. i want a second opinion. don't trust that guy. anyway, me in my infinite lousiness (or maybe cos i was just too pissed off) didn't think to ask him to set the wireless back to Intel for me. i think i was just way too pissed that he decided to refer me back to IBM. lucky the guy didn't charge me consultation fee or whatever. i'll kill him if he even dares to do that.
and they're all wondering why NUS alumni don't donate to the school. why should they? the school already eats up enough of our money during our time here. and it isn't like the money eaten up goes to our benefit. this just adds up to another experience that makes me hate the school even more. NUS is possibly the worse school experience in my entire life so far. i regret the day i didn't sign up for NTU.
anyway, ending off on a good note. for something cute and fuzzy, click
HERE.
mood: frustrated
listening to: nothing